Case Study
Story of
Ethan Casab
A 4-year-old boy with a developmental delay and skin disorder sought support under his NDIS plan and did not get a good provider. His mom, unsatisfied with the previous provider’s service, turned to Legace Care Solutions to find what Ethan needed.
Ethan Casab is a 4years boy who lives at his family home in South-West Sydney. This is his 2nd-year of the NDIS plan. His family was worried as they did not receive any effective support from the previous support provider in the five months of the 1st year of the NDIS plan. Then they were referred to Legacy Care Solutions by one of their family friends.
Ethan was diagnosed with developmental delay and a skin disorder called Epidermolysis Bullosa.
When he was referred to us, we saw the following findings after his initial assessment-
- Ethan’s NDIS plan was already six-month-old
- No support worker was assigned to Ethan.
- Ethan's parents were not aware of how the NDIS plan worked.
- No therapy provider had started providing any service to Ethan
- The entire family was exhausted as there was no informal support to help them out.
- No initial assessment was conducted by their previous service provider.
We were then determined to provide Ethan and his family with the right support to ensure that they feel relaxed and trust that we keep our promises to provide the best services.
In the first meeting with Ethan’s parents, Legacy Care Support Coordinator explained how NDIS worked and what services Ethan would receive under his NDIS plan.
Our Support Coordination team confirmed with Ethan’s parents that all the support under his plan will be established within 3 weeks according to his goals and personal preferences.
After the initial meeting, our Support Coordinator contacted with children’s hospital and other stakeholders to collect all his reports and assessments.
In addition, the following assessments were done for Ethan-
- Participant Risk Assessment
- Home Environment Assessment
- Initial Assessment and Support
The Support Coordinator has done the following tasks according to his NDIS plan and fund:
- Established Ethan's service with an Early Childhood Development Expert (Key Worker), a Speech Therapist, a Dietician, and a Physiotherapist.
- Arranged to buy an I-pad for his Telehealth session.
- Got Ethan’s parents connected with the children's hospital and therapy providers
- Engaged Ethan with a Support Worker provider to look after Ethan so that his parents get a break and do their work/ pursue their careers with ease
- Explained and wrote a report to NDIS about no informal support
- Explained the NDIS Price Guide to Ethan’s parents for his services and elaborated on how the child can receive maximum service with his existing funds.
- Support Coordinators also send the end-of-plan reports to NDIS according to Ethan’s Plan requirement.
